feedback_labels

Creates, updates, deletes, gets or lists a feedback_labels resource.

Overview

Name	feedback_labels
Type	Resource
Id	google.contactcenterinsights.feedback_labels

Fields

The following fields are returned by SELECT queries:

get

Successful response

Name	Datatype	Description
name	string	Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
createTime	string (google-datetime)	Output only. Create time of the label.
label	string	String label used for Topic Modeling.
labeledResource	string	Name of the resource to be labeled. Supported resources are: * projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question} * projects/{project}/locations/{location}/issueModels/{issue_model} * projects/{project}/locations/{location}/generators/{generator_id}
qaAnswerLabel	object	QaAnswer label used for Quality AI example conversations. (id: GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue)
updateTime	string (google-datetime)	Output only. Update time of the label.

list

Successful response

Name	Datatype	Description
name	string	Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
createTime	string (google-datetime)	Output only. Create time of the label.
label	string	String label used for Topic Modeling.
labeledResource	string	Name of the resource to be labeled. Supported resources are: * projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question} * projects/{project}/locations/{location}/issueModels/{issue_model} * projects/{project}/locations/{location}/generators/{generator_id}
qaAnswerLabel	object	QaAnswer label used for Quality AI example conversations. (id: GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue)
updateTime	string (google-datetime)	Output only. Update time of the label.

list_all_feedback_labels

Successful response

Name	Datatype	Description
name	string	Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
createTime	string (google-datetime)	Output only. Create time of the label.
label	string	String label used for Topic Modeling.
labeledResource	string	Name of the resource to be labeled. Supported resources are: * projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question} * projects/{project}/locations/{location}/issueModels/{issue_model} * projects/{project}/locations/{location}/generators/{generator_id}
qaAnswerLabel	object	QaAnswer label used for Quality AI example conversations. (id: GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue)
updateTime	string (google-datetime)	Output only. Update time of the label.

Methods

The following methods are available for this resource:

Name	Accessible by	Required Params	Optional Params	Description
get	select	projectsId, locationsId, authorizedViewSetsId, authorizedViewsId, conversationsId, feedbackLabelsId		Get feedback label.
list	select	projectsId, locationsId, authorizedViewSetsId, authorizedViewsId, conversationsId	filter, pageSize, pageToken	List feedback labels.
list_all_feedback_labels	select	projectsId, locationsId, datasetsId	pageSize, pageToken, filter	List all feedback labels by project number.
create	insert	projectsId, locationsId, authorizedViewSetsId, authorizedViewsId, conversationsId	feedbackLabelId	Create feedback label.
patch	update	projectsId, locationsId, authorizedViewSetsId, authorizedViewsId, conversationsId, feedbackLabelsId	updateMask	Update feedback label.
delete	delete	projectsId, locationsId, authorizedViewSetsId, authorizedViewsId, conversationsId, feedbackLabelsId		Delete feedback label.

Parameters

Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.

Name	Datatype	Description
authorizedViewSetsId	string
authorizedViewsId	string
conversationsId	string
datasetsId	string
feedbackLabelsId	string
locationsId	string
projectsId	string
feedbackLabelId	string
filter	string
pageSize	integer (int32)
pageToken	string
updateMask	string (google-fieldmask)

SELECT examples

get

Get feedback label.

SELECT
name,
createTime,
label,
labeledResource,
qaAnswerLabel,
updateTime
FROM google.contactcenterinsights.feedback_labels
WHERE projectsId = '{{ projectsId }}' -- required
AND locationsId = '{{ locationsId }}' -- required
AND authorizedViewSetsId = '{{ authorizedViewSetsId }}' -- required
AND authorizedViewsId = '{{ authorizedViewsId }}' -- required
AND conversationsId = '{{ conversationsId }}' -- required
AND feedbackLabelsId = '{{ feedbackLabelsId }}' -- required;

list

List feedback labels.

SELECT
name,
createTime,
label,
labeledResource,
qaAnswerLabel,
updateTime
FROM google.contactcenterinsights.feedback_labels
WHERE projectsId = '{{ projectsId }}' -- required
AND locationsId = '{{ locationsId }}' -- required
AND authorizedViewSetsId = '{{ authorizedViewSetsId }}' -- required
AND authorizedViewsId = '{{ authorizedViewsId }}' -- required
AND conversationsId = '{{ conversationsId }}' -- required
AND filter = '{{ filter }}'
AND pageSize = '{{ pageSize }}'
AND pageToken = '{{ pageToken }}';

list_all_feedback_labels

List all feedback labels by project number.

SELECT
name,
createTime,
label,
labeledResource,
qaAnswerLabel,
updateTime
FROM google.contactcenterinsights.feedback_labels
WHERE projectsId = '{{ projectsId }}' -- required
AND locationsId = '{{ locationsId }}' -- required
AND datasetsId = '{{ datasetsId }}' -- required
AND pageSize = '{{ pageSize }}'
AND pageToken = '{{ pageToken }}'
AND filter = '{{ filter }}';

INSERT examples

create

Create feedback label.

INSERT INTO google.contactcenterinsights.feedback_labels (
data__label,
data__qaAnswerLabel,
data__name,
data__labeledResource,
projectsId,
locationsId,
authorizedViewSetsId,
authorizedViewsId,
conversationsId,
feedbackLabelId
)
SELECT 
'{{ label }}',
'{{ qaAnswerLabel }}',
'{{ name }}',
'{{ labeledResource }}',
'{{ projectsId }}',
'{{ locationsId }}',
'{{ authorizedViewSetsId }}',
'{{ authorizedViewsId }}',
'{{ conversationsId }}',
'{{ feedbackLabelId }}'
RETURNING
name,
createTime,
label,
labeledResource,
qaAnswerLabel,
updateTime
;

Manifest

# Description fields are for documentation purposes
- name: feedback_labels
  props:
    - name: projectsId
      value: string
      description: Required parameter for the feedback_labels resource.
    - name: locationsId
      value: string
      description: Required parameter for the feedback_labels resource.
    - name: authorizedViewSetsId
      value: string
      description: Required parameter for the feedback_labels resource.
    - name: authorizedViewsId
      value: string
      description: Required parameter for the feedback_labels resource.
    - name: conversationsId
      value: string
      description: Required parameter for the feedback_labels resource.
    - name: label
      value: string
      description: >
        String label used for Topic Modeling.
        
    - name: qaAnswerLabel
      value: object
      description: >
        QaAnswer label used for Quality AI example conversations.
        
    - name: name
      value: string
      description: >
        Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
        
    - name: labeledResource
      value: string
      description: >
        Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`
        
    - name: feedbackLabelId
      value: string

UPDATE examples

patch

Update feedback label.

UPDATE google.contactcenterinsights.feedback_labels
SET 
data__label = '{{ label }}',
data__qaAnswerLabel = '{{ qaAnswerLabel }}',
data__name = '{{ name }}',
data__labeledResource = '{{ labeledResource }}'
WHERE 
projectsId = '{{ projectsId }}' --required
AND locationsId = '{{ locationsId }}' --required
AND authorizedViewSetsId = '{{ authorizedViewSetsId }}' --required
AND authorizedViewsId = '{{ authorizedViewsId }}' --required
AND conversationsId = '{{ conversationsId }}' --required
AND feedbackLabelsId = '{{ feedbackLabelsId }}' --required
AND updateMask = '{{ updateMask}}'
RETURNING
name,
createTime,
label,
labeledResource,
qaAnswerLabel,
updateTime;

DELETE examples

delete

Delete feedback label.

DELETE FROM google.contactcenterinsights.feedback_labels
WHERE projectsId = '{{ projectsId }}' --required
AND locationsId = '{{ locationsId }}' --required
AND authorizedViewSetsId = '{{ authorizedViewSetsId }}' --required
AND authorizedViewsId = '{{ authorizedViewsId }}' --required
AND conversationsId = '{{ conversationsId }}' --required
AND feedbackLabelsId = '{{ feedbackLabelsId }}' --required;