issues

Creates, updates, deletes, gets or lists an issues resource.

Overview

Name	issues
Type	Resource
Id	google.contactcenterinsights.issues

Fields

The following fields are returned by SELECT queries:

get

Successful response

Name	Datatype	Description
name	string	Immutable. The resource name of the issue. Format: projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
createTime	string (google-datetime)	Output only. The time at which this issue was created.
displayDescription	string	Representative description of the issue.
displayName	string	The representative name for the issue.
sampleUtterances	array	Output only. Resource names of the sample representative utterances that match to this issue.
updateTime	string (google-datetime)	Output only. The most recent time that this issue was updated.

list

Successful response

Name	Datatype	Description
issues	array	The issues that match the request.

Methods

The following methods are available for this resource:

Name	Accessible by	Required Params	Optional Params	Description
get	select	projectsId, locationsId, issueModelsId, issuesId		Gets an issue.
list	select	projectsId, locationsId, issueModelsId		Lists issues.
create	insert	projectsId, locationsId, issueModelsId		Creates an issue.
patch	update	projectsId, locationsId, issueModelsId, issuesId	updateMask	Updates an issue.
delete	delete	projectsId, locationsId, issueModelsId, issuesId		Deletes an issue.

Parameters

Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.

Name	Datatype	Description
issueModelsId	string
issuesId	string
locationsId	string
projectsId	string
updateMask	string (google-fieldmask)

SELECT examples

get

Gets an issue.

SELECT
name,
createTime,
displayDescription,
displayName,
sampleUtterances,
updateTime
FROM google.contactcenterinsights.issues
WHERE projectsId = '{{ projectsId }}' -- required
AND locationsId = '{{ locationsId }}' -- required
AND issueModelsId = '{{ issueModelsId }}' -- required
AND issuesId = '{{ issuesId }}' -- required;

list

Lists issues.

SELECT
issues
FROM google.contactcenterinsights.issues
WHERE projectsId = '{{ projectsId }}' -- required
AND locationsId = '{{ locationsId }}' -- required
AND issueModelsId = '{{ issueModelsId }}' -- required;

INSERT examples

create

Creates an issue.

INSERT INTO google.contactcenterinsights.issues (
data__name,
data__displayName,
data__displayDescription,
projectsId,
locationsId,
issueModelsId
)
SELECT 
'{{ name }}',
'{{ displayName }}',
'{{ displayDescription }}',
'{{ projectsId }}',
'{{ locationsId }}',
'{{ issueModelsId }}'
RETURNING
name,
done,
error,
metadata,
response
;

Manifest

# Description fields are for documentation purposes
- name: issues
  props:
    - name: projectsId
      value: string
      description: Required parameter for the issues resource.
    - name: locationsId
      value: string
      description: Required parameter for the issues resource.
    - name: issueModelsId
      value: string
      description: Required parameter for the issues resource.
    - name: name
      value: string
      description: >
        Immutable. The resource name of the issue. Format: projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
        
    - name: displayName
      value: string
      description: >
        The representative name for the issue.
        
    - name: displayDescription
      value: string
      description: >
        Representative description of the issue.
        

UPDATE examples

patch

Updates an issue.

UPDATE google.contactcenterinsights.issues
SET 
data__name = '{{ name }}',
data__displayName = '{{ displayName }}',
data__displayDescription = '{{ displayDescription }}'
WHERE 
projectsId = '{{ projectsId }}' --required
AND locationsId = '{{ locationsId }}' --required
AND issueModelsId = '{{ issueModelsId }}' --required
AND issuesId = '{{ issuesId }}' --required
AND updateMask = '{{ updateMask}}'
RETURNING
name,
createTime,
displayDescription,
displayName,
sampleUtterances,
updateTime;

DELETE examples

delete

Deletes an issue.

DELETE FROM google.contactcenterinsights.issues
WHERE projectsId = '{{ projectsId }}' --required
AND locationsId = '{{ locationsId }}' --required
AND issueModelsId = '{{ issueModelsId }}' --required
AND issuesId = '{{ issuesId }}' --required;