locations

Creates, updates, deletes, gets or lists a locations resource.

Overview

Name	locations
Type	Resource
Id	google.contactcenterinsights.locations

Fields

The following fields are returned by SELECT queries:

SELECT not supported for this resource, use SHOW METHODS to view available operations for the resource.

Methods

The following methods are available for this resource:

Name	Accessible by	Required Params	Optional Params	Description
bulk_delete_feedback_labels	delete	projectsId, locationsId		Delete feedback labels in bulk using a filter.
query_metrics	exec	projectsId, locationsId		Query metrics.
query_performance_overview	exec	projectsId, locationsId		Generates a summary of predefined performance metrics for a set of conversations. Conversations can be specified by specifying a time window and an agent id, for now. The summary includes a comparison of metrics computed for conversations in the previous time period, and also a comparison with peers in the same time period.
bulk_upload_feedback_labels	exec	projectsId, locationsId		Upload feedback labels from an external source in bulk. Currently supports labeling Quality AI example conversations.
bulk_download_feedback_labels	exec	projectsId, locationsId		Download feedback labels in bulk from an external source. Currently supports exporting Quality AI example conversations with transcripts and question bodies.

Parameters

Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.

Name	Datatype	Description
locationsId	string
projectsId	string

DELETE examples

bulk_delete_feedback_labels

Delete feedback labels in bulk using a filter.

DELETE FROM google.contactcenterinsights.locations
WHERE projectsId = '{{ projectsId }}' --required
AND locationsId = '{{ locationsId }}' --required;

Lifecycle Methods

query_metrics

Query metrics.

EXEC google.contactcenterinsights.locations.query_metrics 
@projectsId='{{ projectsId }}' --required, 
@locationsId='{{ locationsId }}' --required 
@@json=
'{
"filter": "{{ filter }}", 
"timeGranularity": "{{ timeGranularity }}", 
"dimensions": "{{ dimensions }}", 
"measureMask": "{{ measureMask }}"
}';

query_performance_overview

Generates a summary of predefined performance metrics for a set of conversations. Conversations can be specified by specifying a time window and an agent id, for now. The summary includes a comparison of metrics computed for conversations in the previous time period, and also a comparison with peers in the same time period.

EXEC google.contactcenterinsights.locations.query_performance_overview 
@projectsId='{{ projectsId }}' --required, 
@locationsId='{{ locationsId }}' --required 
@@json=
'{
"agentPerformanceSource": "{{ agentPerformanceSource }}", 
"filter": "{{ filter }}", 
"queryInterval": "{{ queryInterval }}", 
"comparisonQueryInterval": "{{ comparisonQueryInterval }}"
}';

bulk_upload_feedback_labels

Upload feedback labels from an external source in bulk. Currently supports labeling Quality AI example conversations.

EXEC google.contactcenterinsights.locations.bulk_upload_feedback_labels 
@projectsId='{{ projectsId }}' --required, 
@locationsId='{{ locationsId }}' --required 
@@json=
'{
"gcsSource": "{{ gcsSource }}", 
"sheetsSource": "{{ sheetsSource }}", 
"validateOnly": {{ validateOnly }}
}';

bulk_download_feedback_labels

Download feedback labels in bulk from an external source. Currently supports exporting Quality AI example conversations with transcripts and question bodies.

EXEC google.contactcenterinsights.locations.bulk_download_feedback_labels 
@projectsId='{{ projectsId }}' --required, 
@locationsId='{{ locationsId }}' --required 
@@json=
'{
"gcsDestination": "{{ gcsDestination }}", 
"sheetsDestination": "{{ sheetsDestination }}", 
"parent": "{{ parent }}", 
"filter": "{{ filter }}", 
"maxDownloadCount": {{ maxDownloadCount }}, 
"feedbackLabelType": "{{ feedbackLabelType }}", 
"conversationFilter": "{{ conversationFilter }}", 
"templateQaScorecardId": "{{ templateQaScorecardId }}"
}';