locations

Creates, updates, deletes, gets or lists a locations resource.

Overview

Name	locations
Type	Resource
Id	google.contactcenterinsights.locations

Fields

The following fields are returned by SELECT queries:

SELECT not supported for this resource, use SHOW METHODS to view available operations for the resource.

Methods

The following methods are available for this resource:

Name	Accessible by	Required Params	Optional Params	Description
bulk_delete_feedback_labels	delete	projectsId, locationsId		Delete feedback labels in bulk using a filter.
bulk_download_feedback_labels	exec	projectsId, locationsId		Download feedback labels in bulk from an external source. Currently supports exporting Quality AI example conversations with transcripts and question bodies.
query_performance_overview	exec	projectsId, locationsId		Generates a summary of predefined performance metrics for a set of conversations. Conversations can be specified by specifying a time window and an agent id, for now. The summary includes a comparison of metrics computed for conversations in the previous time period, and also a comparison with peers in the same time period.
bulk_upload_feedback_labels	exec	projectsId, locationsId		Upload feedback labels from an external source in bulk. Currently supports labeling Quality AI example conversations.
query_metrics	exec	projectsId, locationsId		Query metrics.

Parameters

Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.

Name	Datatype	Description
locationsId	string
projectsId	string

DELETE examples

bulk_delete_feedback_labels

Delete feedback labels in bulk using a filter.

DELETE FROM google.contactcenterinsights.locations
WHERE projectsId = '{{ projectsId }}' --required
AND locationsId = '{{ locationsId }}' --required
;

Lifecycle Methods

bulk_download_feedback_labels

Download feedback labels in bulk from an external source. Currently supports exporting Quality AI example conversations with transcripts and question bodies.

EXEC google.contactcenterinsights.locations.bulk_download_feedback_labels 
@projectsId='{{ projectsId }}' --required, 
@locationsId='{{ locationsId }}' --required 
@@json=
'{
"maxDownloadCount": {{ maxDownloadCount }}, 
"feedbackLabelType": "{{ feedbackLabelType }}", 
"parent": "{{ parent }}", 
"sheetsDestination": "{{ sheetsDestination }}", 
"filter": "{{ filter }}", 
"conversationFilter": "{{ conversationFilter }}", 
"gcsDestination": "{{ gcsDestination }}", 
"templateQaScorecardId": "{{ templateQaScorecardId }}"
}'
;

query_performance_overview

Generates a summary of predefined performance metrics for a set of conversations. Conversations can be specified by specifying a time window and an agent id, for now. The summary includes a comparison of metrics computed for conversations in the previous time period, and also a comparison with peers in the same time period.

EXEC google.contactcenterinsights.locations.query_performance_overview 
@projectsId='{{ projectsId }}' --required, 
@locationsId='{{ locationsId }}' --required 
@@json=
'{
"filter": "{{ filter }}", 
"queryInterval": "{{ queryInterval }}", 
"agentPerformanceSource": "{{ agentPerformanceSource }}", 
"comparisonQueryInterval": "{{ comparisonQueryInterval }}"
}'
;

bulk_upload_feedback_labels

Upload feedback labels from an external source in bulk. Currently supports labeling Quality AI example conversations.

EXEC google.contactcenterinsights.locations.bulk_upload_feedback_labels 
@projectsId='{{ projectsId }}' --required, 
@locationsId='{{ locationsId }}' --required 
@@json=
'{
"sheetsSource": "{{ sheetsSource }}", 
"validateOnly": {{ validateOnly }}, 
"gcsSource": "{{ gcsSource }}"
}'
;

query_metrics

Query metrics.

EXEC google.contactcenterinsights.locations.query_metrics 
@projectsId='{{ projectsId }}' --required, 
@locationsId='{{ locationsId }}' --required 
@@json=
'{
"filter": "{{ filter }}", 
"measureMask": "{{ measureMask }}", 
"dimensions": "{{ dimensions }}", 
"timeGranularity": "{{ timeGranularity }}"
}'
;